FAQ
❓ Frequently Asked Questions (FAQ) – Zanura Market
Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping with Zanura Market in Tanzania.
🛒 Orders & Shopping
Q: How do I place an order?
A: Simply choose your product, fill in your name, phone number, and delivery address. Our team will call you to confirm your order before shipping.
Q: Can I order without creating an account?
A: Yes, you can order directly without creating an account. Just provide your details at checkout.
💵 Payment
Q: How do I pay for my order?
A: We offer Cash on Delivery (COD) across Tanzania. You pay only when you receive your product. We also accept Mobile Money (M-Pesa, Tigo Pesa, Airtel Money).
Q: Is it safe to pay on delivery?
A: Yes! With Cash on Delivery, you only pay after your order arrives, ensuring a safe and worry-free shopping experience.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Delivery usually takes 1–4 business days, depending on your location. Customers in Dar es Salaam often receive their orders faster.
Q: Do you deliver outside Dar es Salaam?
A: Yes, we deliver to all regions in Tanzania, including Arusha, Dodoma, Mwanza, Zanzibar, and more.
Q: How much is delivery?
A: Delivery is usually free or very affordable, depending on the product. The exact delivery fee (if any) will be shown at checkout.
🔄 Returns & Exchanges
Q: What if I don’t like the product or it arrives damaged?
A: No problem! We have a free return policy. Just contact us within 7 days, and we’ll replace or refund your order.
Q: Do I pay for return shipping?
A: No, returns are free.
📞 Contact & Support
Q: How do I contact you if I have an issue?
A:
📱 WhatsApp : WhatsApp
📧 Email: support@zanura.shop
📸 Instagram: @zanuramarket
📘 Facebook: Zanura Market
🌍 About Zanura Market
Q: Where are you based?
A: We are an online store serving the whole of Tanzania. Our goal is to provide quality products at fair prices with fast delivery and Cash on Delivery convenience.
👉 Didn’t find your answer?
Contact us on WhatsApp at +212657847001 and we’ll be happy to help!